We just opened our 65th North American training center

A successful franchise system expands much the same way a military operation advances-on the shoulders of its supply lines. At Great Clips, we recently opened two training centers, one in Toronto (# 64) and another in Boston (# 65). In both cases, our objective was not to saturate the market with owners first, so we could afford to install the training center. No, instead we built the training center after just a few salons were open in each market (and in Boston, after just one salon was open). This local support and training...