General Managers Series Part 2: Keep Michael Scott out of your office!

Aug 19 General Managers Series Part 2: Keep Michael Scott out of your office!

Posted by in Business Strategy, Franchising, Management

Fans of the hit TV show “The Office” know that that not all managers are good managers, and that bad managers, like Michael Scott, make for darn good TV.  When I watch the show, I laugh because it’s funny when it’s happening to someone else. Yet, I know it’s aggravating to own a business with really bad managers running the show.  Hiring a general manager often means they will be hiring your unit managers. So, hiring a really strong general manager who knows what a great unit manager looks like is critical to your...

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General Managers Series: What are the core responsibilities of a GM?

Aug 15 General Managers Series: What are the core responsibilities of a GM?

Posted by in Business Strategy, Management

By definition, “A General Manager has broad, overall responsibility for a business or organization. Whereas a manager may be responsible for one functional area, the General Manager is responsible for all areas” (About.com). Business owners hiring general managers for the first time tend to really struggle with what to look for, because it’s hard to know what piece of the big work pie a GM is going to take over for you. It’s hard to figure out what professional standards are for general manager responsibilities, and most...

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