Could you ever go “email-free” for a day?
I’ve been traveling a lot lately, which gives me time to catch up on my magazine- and newspaper-reading. For obvious reasons, I tend toward articles about franchising, salon ownership, manager-run businesses, entrepreneurship and business operations.
Here are the highlights from a collection of articles I’ve bookmarked over the past month or so.
This article focuses on the mistakes that franchisors make when it comes to how they treat their franchisees. One of them is “failing to involve franchisees in key decisions.” I nodded in agreement when I read this—because Great Clips makes every effort to involve franchisees in key decisions, especially when there might be differing opinions. In fact, this situation was the subject of a recent blog posting.
After looking at five variables, Forbes says we’re a good deal “for the buck.” They like our growth over the past three years and that we offer generous training to our franchisees. And they really like how we continually find ways to use technology to improve our service. I have to say that I agree with them — thank you very much, Forbes!
This list points out one of the most appealing aspects of owning a Great Clips salon: It’s a manager run business and you don’t have know how to cut hair to own a salon. They did get one thing wrong, though: You cannot buy into a Great Clips franchise with $0! Wouldn’t that be nice? Check out our website for a more accurate estimate.
We’ve tried this in the past at our Great Clips home office. It’s terrific! You see people engaging each other more frequently in conversation, and communication seems to become clearer. It is, however, a bit more challenging to fulfill our commitment to our franchisees: to respond to any communication from them within 24 hours — so we give them advance warning that it’s an email-free day and they should call us.
What about you — would an email-free day be a dream come true or a nightmare?
That’s it for now. I have to go answer some emails.